As digital shopping sites take the world by storm, it's becoming evident that technology is sweeping the entire world like never before. Shopping sites are truly revolutionizing the concept of shopping and is becoming a one-stop destination for buyers. But what actually customers expect from online sale? Here is a compilation of 11 stuff that they want desperately in a Ecommerce site.
Variety
Customers love varieties. They want different product choices and features with single click of a mouse. Surfing a variety of products gives consumers pleasure and lures these to shop more.
Search Box
Search box allows users to locate the catalogue by product type, brand name, item number, and also other keywords. This saves considerable time of the users and helps them to find their desired products without making much effort.
Information
Information is a lot like wealth and customers simply like it. Details regarding to brand size, weight, colour, materials, and compatibility will almost always be appreciated through the customers and providing relevant information may make the site owners and corporations stay long inside their business.
Photographs
Photos of items or visual images alongside information cause them to become look credible. Just like traditional shops, where customers do get to see what they are buying, in addition they expect the Ecommerce sites to provide product photos.
Quick shipping
Online consumer wants immediate delivery from the products when they order them. Generally, shopping online sites 3-4 working days to deliver an item which is expected through the customers. Competent e-marketing is all about instant order placement and delivery in order to provide customers a satisfying shopping on the web experience.
Reviews and feedback
Feedback and reviews in the old customers make a lot of difference for first time buyers. They expect web sites to exhibit feedback and reviews of a particular product.
Discounts
Many shoppers simply buy online for getting nice discounts at the very least for bulk purchases. Free shipping offers also entice these to go on a shopping spree. Seasonal discounts during festivals or New Year are mainly provided with the Ecommerce sites and this is a big welcome for users mainly because it helps these to save some bucks. Coupons and gift cards also does wonders for buyers plus they get into the groove of getting.
Good customer support services
Customers want Ecommerce sites to render top-notch customer care services for 24*7. Online chats, hot lines, toll free number, quick reaction to grievances through emails are what just about every customer wants today. In fact a business is judged how good or bad it is on the basis of customer care services it provides.
Easy checkout process
Shopping carts, short online product buying forms, easy payment processes are desired through the users. This makes buying online much more hassle-free on their behalf.
Social media presence
A social media presence on various platforms wins the credibility in the consumers as well as boosts sales. Social channels like Facebook, Twitter, Google+, Linkedin are safe bets. Through these channels companies can contact the potential shoppers and persuade these phones purchase.
Announcement about new arrivals
It may be anything like emails, newsletters, advertisements customers like to know what is arriving next on the market and which items are getting launched. Therefore, they expect the Ecommerce sites to keep them abreast with the latest happenings.
Customer satisfaction ought to be the first priority from a business and shopping on the web is not any exception. It starts with customers and ends with them.